Our jewelry carries a 60-day guarantee from the date of purchase due to a manufacturing defect. This guarantee is not intended to cover normal wear and tear. Proof of purchase is required with all returns. The item will be exchanged with the same item. If that item is unavailable, a gift certificate will be issued. All returns MUST be handled through the company and NOT the Consultant. Returns can be sent to Violet Victoria Jewelry, Attn: Returns, PO Box 709, Hudson, WI 54016.